Description

We are seeking a Custodial Quality Assurance and Training Specialist who will manage the Quality Assurance (QA) and Training Programs for Custodial Operations (campus and housing) at Johns Hopkins University (JHU). The position will focus on strategic objectives, including customer communications, quality reporting, training implementation, and continuous improvement initiatives. This role ensures that all custodial operations align with university standards, regulatory compliance, and best practices. This position will report to the Custodial Operations Manager.

Specific Duties & Responsibilities

Quality Assurance and Compliance Management

• Conduct regular QA inspections across assigned areas to ensure cleaning standards meet university expectations and industry best practices (APPA, ISSA, etc.).
• Analyze and synthesize data from QA inspections, identify trends, root causes, and formulate actionable improvement plans.
• Present detailed findings and recommendations regularly to senior Custodial and Facility Operations management.
• Maintain accurate and current records of quality inspections, corrective actions, and improvements using electronic QA systems.
• Promote a culture of workplace safety, diversity, and inclusion through compliance with OSHA, EPA, and other regulatory requirements.

Custodial Staff Training and Development

• Provide coaching, individualized training/retraining, and feedback based on performance evaluations and quality audits.
• Responsible for managing the training and education of all custodial personnel so that all buildings and assets of JHU are clean and well maintained with consistent, approved procedures by following and training on all of the standard operating procedures (SOP's) utilized by Custodial Operations. Devise and implement a plan to improve performance outcomes and poor appearance levels through training.
• Develop, implement, and maintain comprehensive training programs for new hires and ongoing professional development of existing custodial staff.
• Conduct hands-on and classroom training sessions covering cleaning techniques, equipment operation, chemical handling, and safety protocols.
• Manage training schedules and documentation, ensuring all staff are adequately trained and performance standards are consistently met.

Communication & Coordination

• Act as the primary liaison between custodial staff, supervisors, management and customers regarding training effectiveness and QA issues.
• Facilitate regular meetings with stakeholders to communicate quality outcomes, gather feedback, and foster continuous improvement.
• Communicate expectations clearly and professionally to staff from diverse backgrounds.
• Participate in team meetings and contribute to continuous improvement initiatives.

Technology Integration and Program Reporting

• Research, pilot, and implement new custodial technologies to enhance service quality, efficiency, and data-driven decision-making.
• Generate comprehensive reports and presentations on training completion, quality audit results, and performance trends.
• Maintain accurate training records and certification logs.
• Track and report on training completion, inspection scores, and trends in quality performance.

Other Duties and Projects as Assigned

• On-site support and response for major campus emergencies.
• Ability to temporarily take on Custodial Supervisor duties in the event of absence or vacancy.
• May provide support for events and conference services in the absence of designated leadership, or as needed.

Dimensions

• Number of employees to be trained -130 FTEs.
• Area to be inspected - 3,100,000 cleanable sq. ft.
• Number of Buildings - 65

Knowledge, Skills & Abilities

• Strong knowledge of the principles, practices, procedures, equipment, tools and materials common to the custodial / janitorial profession.
• Strong knowledge of general industry safety practices and standards within the custodial profession.
• Strong background in analytics.
• Excellent customer-oriented service skills.
• Excellent verbal and written communication skills.
• Excellent Microsoft Excel, PowerPoint, Word and Outlook skills.
• Strong interpersonal, organizational, and detail-oriented skills required.
• Sense of urgency to meet internal and external customer requirements.
• Careful but assertive approach to dealing with personnel matters and dealing with conflict.
• Skill in organizing resources and establishing priorities.
• Schedule, and prepare agendas for thorough and informative staff meetings.
• Ability to create and deliver a training curriculum.
• Ability to read, interpret, apply, and explain rules, regulations, policies, and procedures.
• Ability to be flexible and work various shifts as training and inspection needs require.
• Ability to foster a collaborative, team-centered environment.
• Excellent time management skills.

Physical Demands

• Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• May be required to wear Personal Protective Equipment to include steel toed shoes, or non - slippery shoes, eye protection, nitrile and leather gloves.
• Must be able to lift up to 50 lbs.
• Must be able to walk, stand climb stairs for long durations of time during and outside of shifts.
• Must be able to work under adverse temperatures and /or weather conditions.

Minimum Qualifications

• High School Diploma or graduation equivalent.
• Six years of related experience.
• Additional education may substitute for required experience, and additional related experience may substitute for required education beyond a high school diploma/graduation equivalent, to the extent permitted by the JHU equivalency formula.

Classified Title: Custodial QA & Training Specialist
Job Posting Title (Working Title): Custodial Quality Assurance & Training Specialist (Facilities & Real Estate)
Role/Level/Range: ATP/03/PC
Starting Salary Range: $53,800 - $94,400 Annually (Commensurate w/exp.)
Employee group: Full Time
Schedule: varies
FLSA Status: Exempt
Location: Homewood Campus
Department name: Custodial Services
Personnel area: University Administration

Salary Range

The referenced salary range represents the minimum and maximum salaries for this position and is based on Johns Hopkins University's good faith belief at the time of posting. Not all candidates will be eligible for the upper end of the salary range. The actual compensation offered to the selected candidate may vary and will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, internal equity, market conditions, education/training and other factors, as reasonably determined by the University.

Total Rewards
The referenced base salary range represents the low and high end of Johns Hopkins University's salary range for this position. Not all candidates will be eligible for the upper end of the salary range. Exact salary will ultimately depend on multiple factors, which may include the successful candidate's geographic location, skills, work experience, market conditions, education/training and other qualifications. Johns Hopkins offers a total rewards package that supports our employees' health, life, career and retirement. More information can be found here: https://hr.jhu.edu/benefits-worklife/.

Education and Experience Equivalency
Please refer to the job description above to see which forms of equivalency are permitted for this position. If permitted, equivalencies will follow these guidelines: JHU Equivalency Formula: 30 undergraduate degree credits (semester hours) or 18 graduate degree credits may substitute for one year of experience. Additional related experience may substitute for required education on the same basis. For jobs where equivalency is permitted, up to two years of non-related college course work may be applied towards the total minimum education/experience required for the respective job.

Applicants Completing Studies
Applicants who do not meet the posted requirements but are completing their final academic semester/quarter will be considered eligible for employment and may be asked to provide additional information confirming their academic completion date.

Background Checks
The successful candidate(s) for this position will be subject to a pre-employment background check. Johns Hopkins is committed to hiring individuals with a justice-involved background, consistent with applicable policies and current practice. A prior criminal history does not automatically preclude candidates from employment at Johns Hopkins University. In accordance with applicable law, the university will review, on an individual basis, the date of a candidate's conviction, the nature of the conviction and how the conviction relates to an essential job-related qualification or function.

Diversity and Inclusion
The Johns Hopkins University values diversity, equity and inclusion and advances these through our key strategic framework, the JHU Roadmap on Diversity and Inclusion.

Equal Opportunity Employer

The Johns Hopkins University is committed to equal opportunity for its faculty, staff, and students. To that end, the university does not discriminate on the basis of sex, gender, marital status, pregnancy, race, color, ethnicity, national origin, age, disability, religion, sexual orientation, gender identity or expression, veteran status or other legally protected characteristic. The university is committed to providing qualified individuals access to all academic and employment programs, benefits and activities on the basis of demonstrated ability, performance and merit without regard to personal factors that are irrelevant to the program involved.

Equal Opportunity Employer
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

EEO is the Law
https://www.eeoc.gov/sites/default/files/2023-06/22-088_EEOC_KnowYourRights6.12ScreenRdr.pdf

Accommodation Information
If you are interested in applying for employment with The Johns Hopkins University and require special assistance or accommodation during any part of the pre-employment process, please contact the Talent Acquisition Office at [email protected]. For TTY users, call via Maryland Relay or dial 711. For more information about workplace accommodations or accessibility at Johns Hopkins University, please visit https://accessibility.jhu.edu/.

Vaccine Requirements
Johns Hopkins University strongly encourages, but no longer requires, at least one dose of the COVID-19 vaccine. The COVID-19 vaccine does not apply to positions located in the State of Florida. We still require all faculty, staff, and students to receive the seasonal flu vaccine. Exceptions to the COVID and flu vaccine requirements may be provided to individuals for religious beliefs or medical reasons. Requests for an exception must be submitted to the JHU vaccination registry. This change does not apply to the School of Medicine (SOM). SOM hires must be fully vaccinated with an FDA COVID-19 vaccination and provide proof of vaccination status. For additional information, applicants for SOM positions should visit https://www.hopkinsmedicine.org/coronavirus/covid-19-vaccine/ and all other JHU applicants should visit https://covidinfo.jhu.edu/health-safety/covid-vaccination-information/.

The following additional provisions may apply, depending upon campus. Your recruiter will advise accordingly.
The pre-employment physical for positions in clinical areas, laboratories, working with research subjects, or involving community contact requires documentation of immune status against Rubella (German measles), Rubeola (Measles), Mumps, Varicella (chickenpox), Hepatitis B and documentation of having received the Tdap (Tetanus, diphtheria, pertussis) vaccination. This may include documentation of having two (2) MMR vaccines; two (2) Varicella vaccines; or antibody status to these diseases from laboratory testing. Blood tests for immunities to these diseases are ordinarily included in the pre-employment physical exam except for those employees who provide results of blood tests or immunization documentation from their own health care providers. Any vaccinations required for these diseases will be given at no cost in our Occupational Health office.

Homewood Campus